I came across a Smart UPS 1500 that needed a battery replacement recently. After the replacement battery was installed, I ran a self-test like I normally do to clear alarms on the unit. I noticed that the self-test reported that the battery had a runtime remaining of 0 minutes and a 20% capacity. I decided to let the battery charge up to 100% and then try a runtime calibration. Later that evening, the UPS was reporting that the battery had 100% capacity and a runtime of 3 minutes with a very minimal load. I ran the runtime calibration and the runtime dropped immediately to 0 minutes with a 20% charge.

APC devices in which you can install the Management Card. The Management. Card can be installed into the following APC devices: • Any Smart-UPS. You must then log on using a serial connection and reset TCP/IP settings to. The APC Device IP Configuration Wizard to configure the basic settings of one. Pinout of APC Smart UPS cable and layout of 9 pin D-SUB male connector and 9 pin D-SUB female connectorAPC Part# 940-0024C, # 940-0024B, # 940-0024D or 940-1524(black cable). Compatible with most APC UPSs that have a DB9 serial port. Should work with APC PowerChute or Apcupsd(UPS.

I thought that the battery might be faulty at this point. The customer happened to have another battery there to try. We put the battery in and testing showed the same exact symptoms.

Therefore the problem must be with the UPS and not the batteries. APC’s forum quotes “The battery constants give the battery status via their life expectancy. If the battery ages and is ‘exhausted’, the constant is overwritten. The management software calculates the runtime of the UPS with these constants. If the battery is now replaced, a self test must be done with the new batteries. Through it, the red battery replace indicator goes out and the battery constants should be reset to the standard settings.

This does not occur in some cases. Therefore, the constants must be reset manually in order to correct this situation.” Through research, I came across this article which describes how to reset the battery constant manually. The only problem is that this has to be done by physically connecting the serial cable to the UPS, so I was not able to try this out yet. Since each UPS has different constant variables, you will have to call APC support and ask them what to set it to. [more] Here are the steps listed using Hyperterminal from the hyperlink above: In order to successfully reset the battery constant, all accompanying devices (SmartSlot Accessories such as Interface Expander, Web/SNMP Management Card) must be removed from the SmartSlot or from the Com port of the UPS.

• Please shut off all connected load, switch off the UPS, pull the power plug of the UPS. • Switch off the UPS once again till you hear a click. • Remove all accompanying devices. • Turn on the UPS again and connect a computer with Windows 95/98/ME, Windows NT 4.0 or Win 2000, which runs on Hyperterminal using one of the cables mentioned under the requirements. • Close Powerchute plus-Server.

With Windows NT/2000, the UPS service must be stopped. If you are using PowerChute Business Edition, stop the Agent *V service. • Perform a Battery Constants check. • Start a Hyperterminal session with the UPS. Note: Ensure that there are no accessories plugged into the UPS. (Web Management cards, IO Relay cards etc) • Start Hyperterminal by going to Start, Programs, Accessories, Communications, Hyperterminal. • You will be requested to enter a name and a symbol.

Enter a favourite name and click on OK. When a message that a modem must be installed appears, you can ignore this message. • Select the serial port to which black serial cable is connected to. The correct settings for the COM-connection are 2400 Baud, 8 data bits, 1 Stop bit, no parity, protocol Xon/Xoff. In this window, click on Advanced and make sure that the option FIFO activated is unchecked.

Click twice on OK. • Check if there is a connection (Type Shift + Y, should return **SM** ). Do not enter any other characters via Hyperterminal other than that described in these instructions because this can cause irreparable damage to the UPS • Type **1**, wait 2-3 secs and type **1** again (Should return **Prog**) • Enter a **0** and the UPS reports the present value of the battery constant. If this value does not correspond to the default value that was given to you by RM Support or APC, it must be changed. • If this value is not correct, press **+** or **-** until the correct value is returned. • Press **R** to close the session.

(Should return **Bye**) • Enter ** Y**, the UPS reports again with **SM**. • Enter **0** once again and check if the UPS reports back the standard setting that has been set.

• Close Hyperterminal, start the UPS again and check the UPS runtime in the management software.

Issue An APC Network Management Card must be configured with network settings before it can communicate on the network. Once the cards have been configured with an IP address, Subnet Mask, and Default Gateway the cards can be accessed, managed, and controlled from other computers on the network. There are multiple configuration options available, outlined below, for each family of Network Management Cards or devices that have embedded versions of these products. Product Line • Web/SNMP Card - AP9606.

Devices with an embedded Network Management Card 2 include (but are not limited to): 2G Metered/Switched Rack PDUs (AP84XX, AP86XX, AP88XX, AP89XX), Rack Automatic Transfer Switches (AP44XX), Certain Audio/Video Network Management Enabled products, Smart-UPS Online (SRT). Environment • All serial numbers • All firmware revisions (unless otherwise noted) • Unconfigured Network Management Card enabled Devices • Network Management Card devices requiring reconfiguration Cause A Network Management Card requires TCP/IP settings prior to being accessible accessible via a network. Resolution If you have a Network Management Card 1: In regards to Network Management Card 1 (AP9617, AP9618, AP9619) or devices with an embedded Network Management Card 1 (such as a AP78XX or AP79XX Rack PDU, Environmental Monitoring Unit, etc), there are three available options to configure the Network Management Card (NMC) with it's initial settings: the Wizard, terminal emulation (local/direct connection), and Address Resolution Protocol (ARP). Default boot mode: DHCP/BootP - With DHCP Option 43 Vendor Cookie required to accept DHCP Offer. By default, all of APC's Network Management Card 1 based devices are configured for a boot mode of DHCP/BOOTP. If using DHCP, a vendor cookie (DHCP Option 43) is required by default. If it is not configured on your DHCP server, the card will not accept an IP address.

You can use the methods below to configure/access the card if you do not wish to use DHCP/BOOTP. If you have a Network Management Card 2: Default boot mode: DHCP Only - With DHCP Option 43 Vendor Cookie NOT required to accept DHCP Offer.

By default, all of APC's Network Management Card 2 based devices (such as a AP8XXX Next Gen Rack PDU ) with AOS 5.1.1 or higher, are configured for DHCP Only with no vendor cookie required by default. They will obtain an IP address automatically so you may need to refer to your DHCP server to find out what IP address it obtained. All APC devices have a MAC address that begin with 00 C0 B7 which may help while reviewing your DHCP Client List. In order to configure your Network Management Card enabled device, please pick one of the available configuration methods listed below: • ​ • ​ • ​ • ​ • ​ The Device IP configuration wizard is included on the CD that comes with the cards (current v5.0.2) and the latest version is currently only (v5.0.2). The wizard must run on a Windows operating system. You can configure the card using the wizard over the network only with v5.0.0 and higher.

Prior 3.x versions allow local configuration of the NMC with this program. With the Network Management Card 2 family, the Device IP Configuration Wizard v3.0.1 and below will not work via the local method inside the wizard. V3.0.3 is required or v5.0.0 or higher for network configuration. Please keep in mind that with certain firmware releases, the NMC can obtain a DHCP address and also prevent the wizard from working correctly. You may want to check your DHCP client list for any MAC addresses beginning with 00 C0 B7, which indicates an APC address.

In addition, check the card you are trying to configure. Any card with valid IP settings will have a solid green status LED. If using the wizard over the network, please note, the previously unconfigured NMC must be on the same subnet as the computer running the wizard. An alternative method to using the wizard via the network method may be to use a direct network connection between a computer and the NMC you are trying to configure and running the wizard.

Ultimately, your computer and the NMC will be on a peer to peer network which will allow for configuration as well. This wizard will also not work with either network management card family if the network management card was previously configured and not in DHCP or BOOTP boot mode. V5.0.0 and higher of the wizard, available from apc.com, will allow you to locate unconfigured cards or locate configured cards on the network by IP range.

Terminal Emulation is a built-in function on most operating systems (ex: HyperTerminal). Before using any terminal emulation program, any services using the COM ports must be stopped. For example, if you are running a serial version of APC's PowerChute software, the APC UPS service must be stopped prior to running the terminal program. Then, follow these instructions: **Please note that if you have the scroll lock on, HyperTerminal will not communicate properly with an APC UPS or accessory.** Connect to the UPS/device serial port using the correct APC configuration cable.

Part numbers are below for common devices. Please refer to the user's manual if you are not sure or your device is not listed.!WARNING! - Connecting a non-APC serial cable to your device can cause unwanted, erratic device behavior.

For the IP address defined in the first step, use one of the following: • Windows command format: ping- l 113 • [To clarify, the -l option is the letter L but must be lowercase when executing the command, as noted above.] • Linux command format: ping- s 113 • Mac OS X command format: ping- s 113 • Now, you can Telnet to the card by typing: telnet • Use 'apc' for username and password. • Configure/apply any additional changes based on the instructions above or in the user's manual. • Log out to save changes. Beginning with the AOS 5.1.5 release, the NMC2 has implemented Option 12 (Host Name) as part of the DHCP request. DHCP option 12 uses the devices' host name. As of AOS 5.1.5, the default NMC host name will beapcXXYYZZ, where XXYYZZ represents the last six characters of the MAC Address (enclosed on a slip with the shipped product) of the NMC.

It is also available on a sticker on the NMC2 itself. If your network is setup correctly (described below), you will be able to access 'unconfigured' / just-out-of-the-box NMCs by referencing the NMC as follows: 1. At a terminal (or DOS) prompt, ping the NMC using ping apcXXYYZZ 2. In a web browser, access the NMC web interface using NOTE:Tests have shown that even with the network properly configured, the ability to reference devices that support this option is not immediate. In APC tests, it took between 6 and 16 minutes before this functionality worked. However, it worked every time (max wait 16 minutes).

Depending on your network setup, your experience may differ. Network Setup: In order for option 12 to work properly, the network segment must be configured with the 'Dynamically update DNS A and PTR records for DHCP clients that do not request updates.' (or equivalent) box selected. See below, as an example. Configuration Method 5 - via Smart-UPS front panel LCD - (Supported SMT, SMX, and SRT * Models with UPS NMC2) * Note: This method can be used to configure the embedded UPS NMC2 or optional secondary NMC2 for SRT models. Some newer Smart-UPS models provide the capability to configure the Network Management Card 2 (NMC2) IP address, subnet mask, and gateway using the front panel LCD display menu.

Before proceeding, make sure your NMC2 is installed in the UPS SmartSlot and is powered, indicated by the status LED on the NMC2. Your UPS display will look similar to one of the following types shown below. Press ESC to bring up the Menu, if not already displayed.

Lynda Photoshop For Web Design Download. In order to access the NMC2 configuration functionality through the UPS LCD, the LCD menu must be put into Advanced Mode. This is accomplished by going into the Configuration menu and changing the Menu Type from Standard to Advanced on the UPS's LCD menu. Upon changing this menu setting, you will be able to configure the UPS NMC2 by going back into the Configuration menu.

NMC2 boot mode options available in Configuration Menu: • DHCP • DHCP & BOOTP • Manual If you choose Manual mode, enter the IP address, subnet mask, and default gateway. DHCP (the NMC2 default AOS v5.1.1 and higher) and DHCP & BOOTP models will not require any further configuration beyond accepting the setting. After you've finished, the Network Management Card will reboot within ~1 minute after settings are applied, and the current IP settings will be displayed under the UPS LCD's About menu. Note: If your UPS LCD menu doesn't have the Configure NMC: option after putting the UPS LCD menu in Advanced mode, you may have one or more of the following happening: • The NMC2 is not being recognized by the UPS/UPS SmartSlot. • The UPS firmware doesn't support this functionality Consult the user's guide that came with the UPS or contact your local technical support team with any concerns.