Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in.

Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site. Or read our to learn how to use this site. Hello rouschel, I would like to welcome you to the Malware Removal section of the forum. Around here they call me Gringo and I will be glad to help you with your malware problems. Very Important -->Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us! • • Please do not run any tools unless instructed to do so.

• We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability. • Please do not attach logs or use code boxes, just copy and paste the text. • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.

Dec 11, 2017. Visual Studio x86 Redistributables by AVG Technologies CZ, s.r.o. Versions: and. File name: x5.exe. Mar 20, 2015. Run: [Logitech Download Assistant] =>C: Windows system32 rundll32.exe C: Windows System32 LogiLDA.dll,LogiFetch. Run: [AVG_UI] =>C: Program Files (x86) AVG AVG2015 avgui.exe [37-02-19] (AVG Technologies CZ, s.r.o.). Visual Studio 2012 x86 Redistributables (HKLM-x32.

• Please read every post completely before doing anything. • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process. • Please provide feedback about your experience as we go. • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as 'the same', this requires the extra step of looking back at your previous post. NOTE: At the top of your post, click on the 'Follow This Topic' Button, make sure that the 'Receive notification' box is checked and that it is set to 'Instantly' - This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of heartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu >All Programs >Accessories >Notepad. Please remember to copy the entire post so you do not miss any instructions.

These are the programs I would like you to run next, if you have any problems with one of these just skip it and move on to the next one. -AdwCleaner- Please download by Xplode onto your desktop. • Close all open programs and internet browsers. • Double click on AdwCleaner.exe to run the tool.

• Click on Delete. • Confirm each time with Ok. • Your computer will be rebooted automatically. A text file will open after the restart.

• Please post the content of that logfile with your next answer. • You can find the logfile at C: AdwCleaner[S1].txt as well.

-Junkware-Removal-Tool- Please download to your desktop. • Shut down your protection software now to avoid potential conflicts. • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select 'Run as Administrator'. • The tool will open and start scanning your system. • Please be patient as this can take a while to complete depending on your system's specifications.

• On completion, a log (JRT.txt) is saved to your desktop and will automatically open. • Post the contents of JRT.txt into your next message. When they are complete let me have the two reports and let me know how things are running. Hello rouschel I Would like you to do the following. Please print out or make a copy in notepad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix: You may be asked to install or update the (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this) Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out or Combofix may need to reboot your computer more than once to do its job this is normal. You can download Combofix from one of these links. I want you to save it to the desktop and run it from there. Close any open browsers or any other programs that are open. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts. When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall Note 2: If you receive an error 'Illegal operation attempted on a registry key that has been marked for deletion.' Please restart the computer 'information and logs' • In your next post I need the following • Log from Combofix • let me know of any problems you may have had • How is the computer doing now? Gringo Edited by gringo_pr, 02 June 2013 - 03:53 PM. Hello rouschel At this time I would like you to run this script for me and it is a good time to check out the computer to see if there is anything else that needs to be addressed.:Run CFScript: Please start by opening Notepad and copy/paste the text in the box into the window: ClearJavaCache:: Save it to your desktop as CFScript.txt Referring to the picture above, drag CFScript.txt into ComboFix.exe This will let ComboFix run again. Restart if you have to. Save the produced logfile to your desktop.

Note: Do not mouseclick combofix's window whilst it's running. That may cause it to stall Note 2: If you receive an error 'Illegal operation attempted on a registry key that has been marked for deletion. Generations Family Tree Millennium Collection more. ' Please restart the computer 'information and logs' • In your next post I need the following • report from Combofix • let me know of any problems you may have had • How is the computer doing now after running the script?

Hello These logs are looking allot better. But we still have some work to do. Please print out these instructions, or copy them to a Notepad file.

It will make it easier for you to follow the instructions and complete all of the necessary steps. Uninstall some programs NOTE** Because of the cleanup process some of the programs I have listed may not be in add/remove anymore this is fine just move to the next item on the list. You can remove these programs using add/remove or you can use the free uninstaller from Revo (Revo does allot better of a job) • Programs to remove • • Adobe Reader X (10.1.4) MUI ContinueToSave 1.74 • • Please download and install • Double click Revo Uninstaller to run it. • From the list of programs double click on The Program to remove • When prompted if you want to uninstall click Yes. • Be sure the Moderate option is selected then click Next. • The program will run, If prompted again click Yes • when the built-in uninstaller is finished click on Next.

• Once the program has searched for leftovers click Next. • Check/tick the bolded items only on the list then click Delete • when prompted click on Yes and then on next.

• put a check on any folders that are found and select delete • when prompted select yes then on next • Once done click Finish.. Install Java: Please go here to • click on the Free Java Download Button • click on Agree and start Free download • click on Run • click on run again • click on install • when install is complete click on close Clean Out Temp Files • This small application you may want to keep and use once a week to keep the computer clean. Download CCleaner from here • Run the installer to install the application. • When it gives you the option to install Yahoo toolbar uncheck the box next to it.

• Run CCleaner. Default settings are fine • Click Run Cleaner. • Close CCleaner.: Malwarebytes' Anti-Malware: I see that you have MBAM installed - That is great!!

And at this time I would like you to update it and run me a quick scan • Double-click mbam icon • go to the update tab at the top • click on check for updates • If an update is found, it will download and install the latest version. • Once the program has loaded, select Perform quick scan, then click Scan. • When the scan is complete, click OK, then Show Results to view the results. • Be sure that everything is Checked (ticked) except items in the C: System Volume Information folder and click on Remove Selected.

• When completed, a log will open in Notepad. Please copy and paste the log into your next reply • If you accidentally close it, the log file is saved here and will be named like this: • C: Documents and Settings Username Application Data Malwarebytes Malwarebytes' Anti-Malware Logs mbam-log-date (time).txt Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.

Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware. Download HijackThis • Go to download HijackThis program • Save HijackThis to your desktop. • Right Click on Hijackthis and select 'Run as Admin' (XP users just need to double click to run) • Click on 'Do A system scan and save a logfile' (if you do not see 'Do A system scan and save a logfile' then click on main menu) • copy and paste hijackthis report into the topic 'information and logs' • In your next post I need the following • Log From MBAM • report from Hijackthis • let me know of any problems you may have had • How is the computer doing now? Gringo Hello These logs are looking allot better.

But we still have some work to do. Please print out these instructions, or copy them to a Notepad file. It will make it easier for you to follow the instructions and complete all of the necessary steps. Uninstall some programs NOTE** Because of the cleanup process some of the programs I have listed may not be in add/remove anymore this is fine just move to the next item on the list. You can remove these programs using add/remove or you can use the free uninstaller from Revo (Revo does allot better of a job) • Programs to remove • • XXXX • Please download and install • Double click Revo Uninstaller to run it. • From the list of programs double click on The Program to remove • When prompted if you want to uninstall click Yes.

• Be sure the Moderate option is selected then click Next. • The program will run, If prompted again click Yes • when the built-in uninstaller is finished click on Next.

• Once the program has searched for leftovers click Next. • Check/tick the bolded items only on the list then click Delete • when prompted click on Yes and then on next. • put a check on any folders that are found and select delete • when prompted select yes then on next • Once done click Finish..

Update Adobe reader • Recently there have been vulnerabilities detected in older versions of Adobe Reader. It is strongly suggested that you update to the current version. You can download it from After installing the latest Adobe Reader, uninstall all previous versions. If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.

• If you don't like Adobe Reader (53 MB), you can download Foxit PDF Reader(7 MB) from. It's a much smaller file to download and uses a lot less resources than Adobe Reader. Note: When installing FoxitReader, be careful not to install anything to do with AskBar.

• Clean Out Temp Files • This small application you may want to keep and use once a week to keep the computer clean. Download CCleaner from here • Run the installer to install the application.

• When it gives you the option to install Yahoo toolbar uncheck the box next to it. • Run CCleaner.

Default settings are fine • Click Run Cleaner. • Close CCleaner. Run Malwarebytes Please download to your desktop.

• Double-click mbam-setup.exe and follow the prompts to install the program. • At the end, be sure a checkmark is placed next to • Update Malwarebytes' Anti-Malware • and Launch Malwarebytes' Anti-Malware • then click Finish. • If an update is found, it will download and install the latest version.

• Once the program has loaded, select Perform quick scan, then click Scan. • When the scan is complete, click OK, then Show Results to view the results. • Be sure that everything is Checked (ticked) except items in the C: System Volume Information folder and click on Remove Selected. • When completed, a log will open in Notepad. Please copy and paste the log into your next reply • If you accidently close it, the log file is saved here and will be named like this: • C: Documents and Settings Username Application Data Malwarebytes Malwarebytes' Anti-Malware Logs mbam-log-date (time).txt Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process.

If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware. Download HijackThis • Go to download HijackThis program • Save HijackThis to your desktop. • Right Click on Hijackthis and select 'Run as Admin' (XP users just need to double click to run) • Click on 'Do A system scan and save a logfile' (if you do not see 'Do A system scan and save a logfile' then click on main menu) • copy and paste hijackthis report into the topic 'information and logs' • In your next post I need the following • Log From MBAM • report from Hijackthis • let me know of any problems you may have had • How is the computer doing now? Greetings These logs are looking very good, we are almost done!!! Just one more scan to go.:Remove unneeded start-up entries: This part of the fix is purely optional These are programs that start up when you turn on your computer but don't need to be, any of these programs you can click on their icons (or start from the control panel) and start the program when you need it. By stopping these programs you will boot up faster and your computer will work faster.

• Run HijackThis (rightclick and run as admin) • Click on the Scan button • Put a check beside all of the items listed below (if present): • • O4 - HKLM. Run: [ShwiconXP9106] C: Program Files (x86) Multimedia Card Reader(9106) ShwiconXP9106.exe O4 - HKLM. Run: [THX Audio Control Panel] 'C: Program Files (x86) Creative THX TruStudio PC THXAudioCP THXAudio.exe' /r O4 - HKLM. Run: [UpdReg] C: Windows UpdReg.EXE O4 - HKLM.

Run: [StartCCC] 'C: Program Files (x86) ATI Technologies ATI.ACE Core-Static CLIStart.exe' MSRun O4 - HKLM. Run: [SunJavaUpdateSched] 'C: Program Files (x86) Common Files Java Java Update jusched.exe' O4 - HKCU. Run: [Akamai NetSession Interface] 'C: Users Ermie AppData Local Akamai netsession_win.exe' • • • Close all open windows and browsers/email, etc. • Click on the 'Fix Checked' button • When completed, close the application. • NOTE**You can research each of those lines and see if you want to keep them or not just copy the name between the brackets and paste into the search space O4 - HKLM. Run: [ IntelliPoint] • Eset Online Scanner **Note** You will need to use Internet explorer for this scan - Vista and win 7 right click on IE shortcut and run as admin Go to run an online scanner from ESET.

• Turn off the real time scanner of any existing antivirus program while performing the online scan • click on the Run ESET Online Scanner button • Tick the box next to YES, I accept the Terms of Use. • Click Start • When asked, allow the add/on to be installed • Click Start • Make sure that the option Remove found threats is unticked • Click on Advanced Settings, ensure the options • Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked. • • Click Scan • wait for the virus definitions to be downloaded • Wait for the scan to finish When the scan is complete • If no threats were found • put a checkmark in 'Uninstall application on close' • close program • report to me that nothing was found • If threats were found • click on 'list of threats found' • click on 'export to text file' and save it as ESET SCAN and save to the desktop • Click on back • put a checkmark in 'Uninstall application on close' • click on finish • close program • copy and paste the report here Gringo. Hello rouschel There are some minor things in your online scan that should be removed. Delete files • Copy all text in the code box (below).to Notepad. @echo off del /f /s /q 'C: Windows System32 config systemprofile AppData Local Microsoft Windows Temporary Internet Files Content.IE5 LIXMVQOA updater-startnow-200-2.5-d[1].exe' del /f /s /q 'C: Windows SysWOW64 config systemprofile AppData Local Microsoft Windows Temporary Internet Files Content.IE5 LIXMVQOA updater-startnow-200-2.5-d[1].exe' del%0 • Save the Notepad file on your desktop.as delfile.bat. Save type as 'All Files' It should look like this.

Source Comment You should keep Visual Studio 2012 x86 Redistributables installed because it's safe!